Workshop FAQ
Everything workshops need to know about partnering with Autofy
In-App Payment
Funds go directly to your workshop's bank account.
Pay at Pickup
Cash or EFTPOS at vehicle pickup point.
Post-Service
Customer pays later through the AutoFy app.
Smart Quote
Best for multiple competitive quotes
- 1Select vehicle & service requirements
- 2Set your location & search radius
- 3Submit one request to local shops
- 4Compare and accept the best quote
Direct Booking
Best for known & trusted workshops
- 1Choose your preferred workshop
- 2View real-time available time slots
- 3Pick date & specific arrival time
- 4Book instantly — available 24/7
Customers can book anytime, 24/7, even when your workshop is closed or on holidays.
- Requests appear when you reopen
- No missed jobs
Yes. Workshops are always in control:
- Accept or decline any Smart Quote request
- Approve or reschedule Direct Bookings
- No penalties for declining jobs
- Choose jobs by availability and workload
Yes — Autofy handles reminders automatically:
- WOF expiry reminders
- Vehicle registration expiry
- RUC usage & renewal alerts
- Upcoming vehicle services
No. Workshops are always in control.
- Accept or decline any Smart Quote request
- Direct bookings can be confirmed or rescheduled
- No penalties for declining jobs
- Choose only work that fits your capacity
Yes. Autofy automatically sends reminders to customers.
Autofy works with most professional diagnostic tools — no need to change your existing setup. Common tools include Autel MaxiSys, Launch X431, KESS, AutoTuner, ODIS, BMW ISTA, and Mercedes Xentry. The system is continuously tested and updated to support additional tools.
A small device is plugged into the vehicle's OBD port. The vehicle connects securely to the Autofy platform. A workshop technician can then access the vehicle remotely using their existing diagnostic tools.
A stable internet connection is required for both the vehicle and the workshop. For best performance, low latency under 50ms is recommended to ensure smooth diagnostics and real-time interaction.
Yes. All sessions are encrypted and controlled by the workshop. Access is only granted when authorized, ensuring full control and data protection.
After identifying the issue, the workshop can recommend repairs, create a job, schedule service, and track vehicle history within the system.
Yes. Autofy is designed for remote diagnostics including rural areas, roadside breakdowns, and off-site support without needing to send a technician immediately.
No. If you already use professional diagnostic tools, you can use Autofy. It integrates into your existing workflow with minimal learning curve.
Yes. Autofy allows you to connect and manage multiple vehicles from a single platform, making it ideal for workshops, specialists, and fleet operations.